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Automotive Service Advisor
Location:
Traverse City, MI
Description:
Automotive Service Advisor We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you! Automotive Warranty Administrator Clerk Summary: As an Automotive Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. In this role, you get to... Oversee flow of the Drive Lane, ensure that customers receive prompt, courteous, and effective service Assist customers determine what services they may need based on vehicle maintenance issues Keep customer informed on completion times, estimates, and possible changes Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether by phone, email, text or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Effectively communicating information regarding parts, repair orders, costs, warranties, etc. with customers, peers and management Schedule appointments for customers Maintain a professional appearance and a neat work area. Perform other duties as assigned. You have... Excellent customer service, interpersonal, and communication skills Strong listening, observational, organizational, and time management skills The ability to motivate and build rapport with people The ability to work autonomously and manage your own caseload An empathetic, non-judgmental and ethical approach Valid driver's license Professional, well-groomed personal appearance The ability to multitask We have... Medical, Dental, Vision, 401K, Short- and Long-Term Disability $15k of Employer-paid Life Insurance Employee Referral & Discount Program, Employer-Paid College Tuition Growth Opportunities And More... QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hand to finger, handle or feel. The employee frequently is required to talk or hear. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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More About this Listing: Automotive Service Advisor
Automotive Service Advisor is a Jobs Automotive Service Advisor Job at Serra Traverse City located in Traverse City MI. Find other listings like Automotive Service Advisor by searching Oodle for Jobs Automotive Service Advisor Jobs.
Automotive Service Advisor is a Jobs Automotive Service Advisor Job at Serra Traverse City located in Traverse City MI. Find other listings like Automotive Service Advisor by searching Oodle for Jobs Automotive Service Advisor Jobs.